Return and exchange policy
1. To ensure your purchasing rights, please check and inspect the goods immediately upon receipt. If there are any defects, wrong items, or damages caused during transportation, please report them by phone or email within 24 hours.
2. As the products on this website are food items, for hygiene and safety reasons, returns or exchanges are only accepted for defective items or damages caused during transportation. Returned items must be in new and unopened condition. Once opened, items cannot be returned or exchanged.
3. All returned items, including gifts, accessories, and packaging, must be kept in the same condition as they were when shipped. If a physical invoice is requested, it must be returned along with the items, and relevant documents such as credit notes required by law must be signed. Otherwise, we reserve the right to refuse acceptance.
4. Our products undergo strict quality control. Please consume them within the expiration date. Except for defective food items, we do not accept returns or exchanges for items that have been opened, consumed, or have deteriorated due to improper storage or handling by the consumer.
2. As the products on this website are food items, for hygiene and safety reasons, returns or exchanges are only accepted for defective items or damages caused during transportation. Returned items must be in new and unopened condition. Once opened, items cannot be returned or exchanged.
3. All returned items, including gifts, accessories, and packaging, must be kept in the same condition as they were when shipped. If a physical invoice is requested, it must be returned along with the items, and relevant documents such as credit notes required by law must be signed. Otherwise, we reserve the right to refuse acceptance.
4. Our products undergo strict quality control. Please consume them within the expiration date. Except for defective food items, we do not accept returns or exchanges for items that have been opened, consumed, or have deteriorated due to improper storage or handling by the consumer.
The following situations are not eligible for returns or exchanges
- 1. Goods shipped overseas, except for defects in the product itself, cannot be returned or exchanged due to regulations on Taiwanese meat products.
- 2. Incomplete shipment details, invoices, product-related accessories, etc.
- 3. Returns processed after more than seven days of receiving the goods.
- 4. Returns sent back without clear reasons.
