When will the goods arrive ?
Goods will be delivered to the designated delivery address within 5 working days after the order is placed. However, the delivery days may vary depending on the payment processing and weekends or holidays.
I haven't receive my goods yet, what should I do ?
If your order status shows that it has been shipped but you have not received it after 3 working days, please call us at (02) 2777-3696 or email us with your: (1) order number, (2) contact phone number and convenient contact time, (3) name. We will have someone dedicated to assist you promptly. We will do our best to track the shipping progress for you and provide a quick response. We apologize for any inconvenience caused.
Return and exchange policy
If you receive a defective product, please notify us immediately and return or exchange it within seven days. Consumers must contact us by phone at (02) 2777-3696 to confirm before returning the defective product to: No. 24, Lane 223, Section 4, Zhongxiao East Road, Taipei City. Once we receive the product and confirm the defect, we will promptly send you a new one.
※ If a return is necessary, the product must be kept intact. Returns or exchanges will not be accepted if the product is returned more than seven days after the receipt date.
If you have any questions, feel free to call us during office hours, and we will have a dedicated representative to assist you.
Customer Service Hours: Monday to Sunday, 9:00 AM to 6:00 PM (Closed all day during the first to fourth day of the Lunar New Year)
Customer Service Hotline: (+886) 2777-3696
Customer Service Fax: (+886) 2777-3859
